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Operational time of Customs Division of Ghana Revenue Authority

The Management of the Ghana Revenue Authority (GRA) has noted with concern the practice whereby importers and clearing agents particularly at the Tema Port and Kotoka International Airport cargo section start Customs processes as late as 10:00 am particularly on Tuesdays in spite of the fact that Customs offices open at 8:00 am.

This situation puts undue burden on critical Customs units such as the Registry, Compliance, Examination, Scan, Transit and Warehousing.
GRA Management hereby wishes to appeal to traders and clearing agents to avail themselves of the regular working time of Customs, that is 8:00 am to 12:30 pm and 1:30 pm to 5:00 pm and to cooperate with Customs to ensure speedy workflow.

Indeed, it is well acknowledged that Customs oftentimes work through the break period and even extend working hours well after the official closing time and it is our expectation that agents and traders will utilize such opportunities.

In the meantime, Customs working with other port agencies will sustain efforts to address challenges that hamper trade facilitation and thus expect traders and agents to be compliant in presenting genuine invoices, declare the right quantities, and avoid practices that will cause delays to the clearance process.

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